Our Policies

At HART our mission is to ensure every animal in our care finds safety, dignity, and a loving forever home. To maintain the highest standards of welfare, we have established clear guidelines for adoption, fostering, stray cats and for surrendering an animal. These policies are designed with the animal’s best interests at heart, ensuring that every transition is smooth and safe. Please review the appropriate policy below to understand how we work together to protect our animals before contacting us.

A wet, brown dog sitting in the grass looking at the camera.
Adoption Policy
A small tan dog with pointed ears and a red collar with tags is lying on a dark blue tufted couch, looking at the camera, with a black and white cat and a brown and white cat sitting on a pile of blankets and pillows behind it.
Fostering Policy
A light-colored cat walking on green grass with a wooden fence in the background.
Stray Cat Policy
Cute black and white puppy with a white stripe on its nose, sitting on a wooden floor and looking up.
Surrender an animal
Two cats, one gray tabby and one white, are lying on a beige sofa, cuddling and sleeping together.
Volunteer Policy
Two kittens, one tortoiseshell and one black, being held in a person's arm.
Safeguarding Policy
A black dog standing on snow, with its tongue out and a happy expression.
Privacy Policy
Young white and gray kitten with blue eyes, sitting on a soft surface indoors.
Animal Welfare and Care Standards Policy
Wet black and white Cocker Spaniel puppy sitting on grass outside, looking at the camera.
Rehoming Fees Financial Transparency Policy
Three white cats cuddling together with a wooden background.
Social Media Communication Policy
A black and white dog sitting among purple flowers in a forested area with greenery and trees in the background.
Accessibility Inclusion Policy
Complaints & Conduct Policy